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Old 06-14-2014, 03:54 PM   #1
taveet330i
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Sold a CD53 here last week, buyer now demands a refund

I sold my 2006 build date CD53 to a user on here (username will go anonymous) for $120, he paid via paypal for it and shipping, he recieved the unit friday, and says its broken. He sent me a video of him using it and it is indeed broken. This worked fully when I pulled it out of my car to install my D5150, but he now says its broken.

He asked me for a refund, am I obligated to give him one? If it worked when I pulled it out, isn't the current condition of it out of my control? It could have been damaged during shipping which is not under my control.

And if I were to give him a refund, I would be out of a functional radio to sell. Not sure what to do at this point.

Please advise

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Old 06-14-2014, 03:56 PM   #2
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I wouldn't refund him. Did he get insurance on his shipping? If not he gambled and lost.
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Old 06-14-2014, 04:05 PM   #3
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Its basically a he said she said now. You say it worked, he says its broken. Maybe it was damaged during shipping, who knows, but if he didn't get insurance, not much you can do.
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Old 06-14-2014, 04:07 PM   #4
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This is the new thing everyone is doing now.
Same thing happened to me.
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Old 06-14-2014, 04:19 PM   #5
3coupe
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Are you sure he isn't showing you his old broken unit?
Possible wiring or fuse problem?

If it worked when you shipped it and now it doesn't it's not your problem. Most places have a final sale policy on electronics because it's easy to break them when installing.
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Old 06-14-2014, 04:28 PM   #6
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What exactly makes it "broken"?

If you are responsible for it breaking due to poor packaging it is YOUR responsibility to take care of the issue. The postal carrier is not to be held responsible for this unless you packaged it correctly and the damage to the package shows handling neglect.
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Old 06-14-2014, 04:28 PM   #7
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Quote:
Originally Posted by taveet330i View Post
I sold my 2006 build date CD53 to a user on here (username will go anonymous) for $120, he paid via paypal for it and shipping, he recieved the unit friday, and says its broken. He sent me a video of him using it and it is indeed broken. This worked fully when I pulled it out of my car to install my D5150, but he now says its broken.

He asked me for a refund, am I obligated to give him one? If it worked when I pulled it out, isn't the current condition of it out of my control? It could have been damaged during shipping which is not under my control.

And if I were to give him a refund, I would be out of a functional radio to sell. Not sure what to do at this point.

Please advise

[bimmerapp]
How did you ship it? UPS has $100 insurance standard.

You should always ship insured for the value of the item. Even if you have to pay an extra few dollars. It just makes sense. If that were the case, all you would have to do is file a claim, once paid, refund the buyer.

I sold an authentic CSL boot lid with factory paint on it for $2200 a few years ago. UPS damaged the corners despite excellent packaging. They paid me $2200, i refunded the buyer. Took 5 weeks to get payment, but it worked out for all. The insurance was well worth it.
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Old 06-14-2014, 04:53 PM   #8
taveet330i
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I shipped via usps and standard was $50 insurance. He did not specify that he wanted insurance so I sent it as is.

So what I'm gathering is that I do not need to give him a refund?

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Old 06-14-2014, 04:59 PM   #9
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Quote:
Originally Posted by taveet330i View Post
I shipped via usps and standard was $50 insurance. He did not specify that he wanted insurance so I sent it as is.

So what I'm gathering is that I do not need to give him a refund?

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I wouldn't. To your knowledge you shopped a working unit. How do you know he's not running a game? If he didn't get insurance. That's on him
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Old 06-14-2014, 06:16 PM   #10
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Quote:
Originally Posted by taveet330i View Post
I sold my 2006 build date CD53 to a user on here (username will go anonymous) for $120, he paid via paypal for it and shipping, he recieved the unit friday, and says its broken. He sent me a video of him using it and it is indeed broken. This worked fully when I pulled it out of my car to install my D5150, but he now says its broken.

He asked me for a refund, am I obligated to give him one? If it worked when I pulled it out, isn't the current condition of it out of my control? It could have been damaged during shipping which is not under my control.

And if I were to give him a refund, I would be out of a functional radio to sell. Not sure what to do at this point.

Please advise

[bimmerapp]
If he gave you $120 for it shipped, then I would think it's on you to ensure it got there in working order and insured accordingly.

I'm not saying he didn't break it, or anything like that, as you haven't said what's broken. But I don't think it would be fair to turn your back on this.

Last edited by andrewmr; 06-14-2014 at 06:17 PM.
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Old 06-14-2014, 06:21 PM   #11
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If you are a good person then you will give him a refund regardless of whether it was damaged during shipping or not. People always try to get too technical just to satisfy their greed. Customer service should be a given and not an extra fee.
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Old 06-14-2014, 06:32 PM   #12
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Sold a CD53 here last week, buyer now demands a refund

If he puts in a claim with PayPal say goodbye to your money, as the seller.
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Old 06-14-2014, 06:41 PM   #13
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Originally Posted by braymond141 View Post
What exactly makes it "broken"?

.

What he said.

What was broken? Maybe he installed it wrong and Fcuked up something along the way? Get all the details from him from the moment he received the package and opened it, to when he installed it and found out it was broken.

If indeed your item was in working order when you shipped it then I don't think you should give a refund.
People are shady man and that's the risk you take when transacting with members.



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Old 06-14-2014, 06:51 PM   #14
DNTHATE
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Wow man, bringing this up in the OT!? Just give me my refund I'll send the broken PoS back to you!!


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Old 06-14-2014, 06:55 PM   #15
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Originally Posted by DNTHATE View Post
Wow man, bringing this up in the OT!? Just give me my refund I'll send the broken PoS back to you!!


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Ahhh **** yea. Shits getting real
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Old 06-14-2014, 06:57 PM   #16
mistrzmiasta
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Is it gasking just trying to make money off of you???
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Old 06-14-2014, 08:11 PM   #17
MP0WER
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Quote:
Originally Posted by taveet330i View Post
I shipped via usps and standard was $50 insurance. He did not specify that he wanted insurance so I sent it as is.

So what I'm gathering is that I do not need to give him a refund?

[bimmerapp]
No, you don't NEED to do anything.

Quote:
Originally Posted by GasKing View Post
I wouldn't. To your knowledge you shopped a working unit. How do you know he's not running a game? If he didn't get insurance. That's on him
When i buy something and the checkout doesn't ask if i want in insured, i assume it's insured by the seller.

Quote:
Originally Posted by andrewmr View Post
If he gave you $120 for it shipped, then I would think it's on you to ensure it got there in working order and insured accordingly.

I'm not saying he didn't break it, or anything like that, as you haven't said what's broken. But I don't think it would be fair to turn your back on this.
Yes, this is why you pay the extra to insure everything you ship.

Quote:
Originally Posted by nikkeiS2K View Post
If you are a good person then you will give him a refund regardless of whether it was damaged during shipping or not. People always try to get too technical just to satisfy their greed. Customer service should be a given and not an extra fee.
He's not running a business. He's selling personal merchandise. It has nothing to do with being a good person. He shipped a working item and now it doesn't work. It's a sticky situation. I'd be pissed if i bought something and it did work. I'd also be pissed if i sold a working item and the buyer said i shipped him a broken item. No easy answer without proper insurance.

Quote:
Originally Posted by Swater330i View Post
If he puts in a claim with PayPal say goodbye to your money, as the seller.
Yup. In a heart beat. Then the seller will be begging the buyer to return the item.
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Old 06-14-2014, 08:58 PM   #18
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Either way say goodbye to your money.
Refund him or have PayPal take it.

If I was the buyer as soon as I saw this thread which apparently he has I'd be filing a PayPal dispute since it's apparent you don't want to give him his money back.
If he's willing to ship it back and he showed you it's actually broken just give him his money back.
Shitty situation for you
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Old 06-14-2014, 09:03 PM   #19
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as soon as it leaves your hands its not your responsibility anymore. if it was working when you shipped it out, then you did what you were supposed to.

a couple years ago i sold my old blackberry on ebay, and the lady messages me 2 days later (USPS listed delivered on their tracking website) and says she never received it. i called the post office, turns out they lost the package. Lady demanded a refund from me. Needless to say, I didnt respond and quickly closed the case with the usps confirmation
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Old 06-14-2014, 09:06 PM   #20
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Quote:
Originally Posted by DNTHATE View Post
Wow man, bringing this up in the OT!? Just give me my refund I'll send the broken PoS back to you!!


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How about you give some details as to what is wrong, and what you claim the agreement was.

First and foremost, What is wrong with the radio? Did your purchase explicitly ask for the item to be insured, or did you cheapen out and hope everything would be fine?

As for the rules of the land, it is on you to send back the radio, and upon arrival, you get your refund. I have had things like this happen, disputes opened, and perfectly good paypal accounts get shut down, strictly because refunds were made, and the item not returned.

If you want to do this the right way, send the item back, with tracking and wait for it to arrive, and then get your refund. I'm sure that since we have a thread open, and you posted in it, if you take the money and keep the item, we will hear about it. Your status on this site and others will be ruined for life as a scammer, and we will see to it that everyone knows.

Tell us what happened, and if it was the post offices fault, get your insurance money ($50) and move on, learning the lesson to insure everything you pay for. If it was your fault... You are SOL. If it truly did just "break", you and the seller should come to terms and agree on something.
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