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Old 08-31-2012, 11:15 AM   #1
vwikit
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Location: perth australia
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ecs tuning?

hi guys,

just wondering if anybody has gone though a warranty claim with ecs before? i am currently having a hard time with there useless customer service reps.

anyone else have issues or is this a one off?

thanks

nick
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Old 08-31-2012, 11:46 AM   #2
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I've had decent responses from their CS keep in mind the time difference so you won't get instant responses.

My issue was for wrong parts sent, not warranty though.
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Old 09-01-2012, 01:38 AM   #3
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Its been just over a month so far.

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Old 09-01-2012, 02:34 AM   #4
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They are usually pretty good. You can try pm someone from ecs on here

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Old 09-04-2012, 09:05 AM   #5
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Nick - Just sent you a PM.

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Old 09-11-2012, 08:04 AM   #6
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How did you go with this nick? I just received my smg gear cover but they sent me the lhd version... This is the second thine they did this now. You would think they know to send rhd items for Australia:screwy:
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Old 09-11-2012, 04:52 PM   #7
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I have dealt with ECS for years and are excellent but sell only LHand drive parts you have to check your part numbers and if there is a difference in the part number you have to get from a Country which has RH drive cars.
Toby at BMMINIPARTS.COM in the UK only sell OEM are excellent as well as small parts can be delivered as low as $13 aus and same price and in most cases cheaper than the big OEM parts mobs in the USA
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Old 09-11-2012, 07:51 PM   #8
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^ooo good info. Well keep that site in mind now.
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Old 09-11-2012, 11:18 PM   #9
dan_1337
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Was shipped two left disc brakes and ECS took care of it quite promptly by sending me the corresponding right side.
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Old 09-12-2012, 08:50 AM   #10
vwikit
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it has all been sorted now and very quickly. im a little disapointed that it took the forum rep to get it done(thankyou by the way) but the end result was a good one.
i will still be buying from ecs despite this incident because they are still the best as far as im concerned, i have worked in almost every position in the same feild as these guys so i do understand mistakes happen, i just hope they will be a little more on the ball next time.

thankyou
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Old 09-12-2012, 08:55 AM   #11
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Nick,
Glad we got that straighten out.

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Old 09-12-2012, 08:33 PM   #12
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Yeah they are quite good. Got my parcel today after just one week wait!! I have never had any dramas with them

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