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Old 01-23-2013, 12:42 PM   #1
Extreme Dimensions
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Join Date: Feb 2008
Location: Fullerton, CA
Posts: 1,188
My Ride: Lots of Cars!
Job Posting - Customer Service Rep

Customer Service Rep & Sales Assistant

We are seeking a full time qualified Customer Service Rep & Sales Assistant to offer full support to our customers and sales team. Qualified candidates must possess extremely strong organizational skills, be professional and well-spoken via phone and email, thrive in a fast paced environment, possess strong customer service skills, handle high call and email volume, be self-motivated, goal orientated, and eager to learn. Chosen candidate must be able to apply their skillsets in order to offer a high level of support to both internal and external contacts. This is a Customer Service focused position with Sales Assistant duties as well.

We are a fast paced company with a young, energetic, professional team in the automotive industry. This is a great opportunity to join a proven company with double digit sales growth the last 4 consecutive years.

Responsibilities (including but not limited to)
Provide high levels of customer support
Provide high levels of support to your assigned Sales Rep and their clients
Assist in maintaining and growing new and existing clientele
Handle high volume of phone calls and emails in a professional manner
Consult with Sales Team and Product Development team to adequately respond to customer inquiries
File and follow up with claims with shipping carriers
Coordinate, communicate, and upkeep customer issues
Contribute to weekly meetings to improve overall work and customer experiences
Very light travel and some weekends required
Heavy Data Entry
Back up Receptionist
Retail Sales (Commission Opportunities)

Skills and Qualifications
Minimum 3 years sales or customer service experience
Track record for excellent customer service
Extremely goal orientated and focused
Strong organizational skills
Knowledge of aftermarket automotive industry preferred but not required
Experience in data entry
Excellent communication and people skills
Ability to multitask
Proficient in MS Outlook, Excel, and Word
Type minimum of 40 WPM

Compensation & Benefits
$12.00 - $13.00 Per Hour (DOE)
Annual Bonus
Paid Time Off
Commission Opportunities
Room for Growth


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