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Old 11-13-2012, 07:44 PM   #21
OOO
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I have tried to reach you guys twice in the past week and still no response. I purchased an item from you guys over a week ago and still have not gotten a tracking number or any response at all. You stated in multiple place on your site that it would take you 24-48 hours to ship.

I can't call because apparently you guys think a business doesn't need a phone. Don't give me a BS story, I just want my money back.
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Old 11-13-2012, 10:03 PM   #22
titans99
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I have tried to reach you guys twice in the past week and still no response. I purchased an item from you guys over a week ago and still have not gotten a tracking number or any response at all. You stated in multiple place on your site that it would take you 24-48 hours to ship.

I can't call because apparently you guys think a business doesn't need a phone. Don't give me a BS story, I just want my money back.
I am having the exact same issue. I ordered on the 6th and still no tracking number or responses to email. Hoping I made the right decision by choosing Khoalty. I couldn't find better prices, but so far I'm not 100% happy.
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Old 11-14-2012, 03:08 PM   #23
Mikedig
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I have having the exact same problems with them. I placed and order on the 6th. All parts showed in stock. My account was charged same day. Still no tracking info. Called and left 2 voice mails and sent 2 emails and still no response Not happy at all with them...
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Old 11-14-2012, 03:59 PM   #24
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Dean, are you out there? It's only been one week since your original post about addressing issues with Khoalty and now there are already 3 dissatisfied customers within this post alone...
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Old 11-14-2012, 04:04 PM   #25
titans99
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I finally got a response last night from emails I had sent. They said it was a shipping container issue and had been resolved. Order should ship today or tomorrow. Hasn't shipped today. We shall see.
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Old 11-14-2012, 04:10 PM   #26
Mikedig
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At this time we can only hope........
Definitely not a good first impression
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Old 11-14-2012, 06:35 PM   #27
Dean | KHOALTY, Inc
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We are having some issues right now, working very hard to catch up on all the things, and be informative to all customers. Look for an update with ETA on orders being shipped, all the emails getting addressed, and what we are going to to do rectify the recent issues within our operations, and the incredibly unfortunate experience we've had customers experience with us over the last week.

The timing of this thread, the execution of our game plan going into play to get our business to the next level, and an incredible mountain of personal issues with the two main members of our business, are incredibly unfortunate, and have led to a breakdown of our level of service that we've been working so hard to provide.

We've been around for a while, we are humbled by the reputation we've earned through our supporters, and it truly is not something any of us here want to reflect to our clients.

Sorry for all the issues, they will be addressed ASAP and all, I mean all, issues WILL be resolved properly and in a matter of respect and care that we have accustomed to providing to everyone, Dean
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Old 11-14-2012, 07:10 PM   #28
20ducks
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I have always had great service from Khoalty through the years. A few bumps in the road is expected in every business model, or should be, at least. When the dust settles, I am fully confident that Khoalty will be back in the lead once again.

Greg
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Old 11-14-2012, 09:08 PM   #29
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I have always been happy with my orders from you guys.

I know what its like to be a small company and there are always kinks in the road.

Glad you guys are moving forward keep up the good work.
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Old 11-15-2012, 09:57 AM   #30
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we have ALWAYS been about the community, our pricing has always been killer, and it's only gone down from years ago when we started, not up.
That is interesting about 1 year ago I bought LED angel eyes for $79.99 and by friend just bought the *new* ones for $129.99 and the only difference is the name. I am not convinced....
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Old 11-15-2012, 10:17 AM   #31
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I'd like to see more suspension components, and the trunk lips. Also I've been dying for a customer review of the MTII rear bumper!
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Old 11-15-2012, 10:24 AM   #32
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I'd like to see more suspension components, and the trunk lips. Also I've been dying for a customer review of the MTII rear bumper!
I think an excellent holiday sale would be dropping the price of the AE's to $89.00. I'd buy some for myself and for my buddies too. Just feel they are overpriced, everywhere - not just at Khoalty.

Overall I love doing business with you guys, and everything I have purchased from you guys has held of perfectly. 100% satisfaction.
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Old 11-15-2012, 02:09 PM   #33
titans99
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I finally got my shipping notice. I can't wait for my items to arrive. I hope you all have the bugs worked out now. I really want to do business with a company such as yours and with the prices you have, it's an easy decision if the logistics flow. Thanks.
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Old 11-15-2012, 02:37 PM   #34
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I just got my shipment info as well. Let's see how it goes from here....
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Old 11-15-2012, 03:28 PM   #35
Dean | KHOALTY, Inc
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We are shipping one order every 2 minutes on average, since very early this morning, and until very late tonight. I'm manning live chat, emails, and ensuring all orders are going out properly, while the boss man is packing boxes like he's moving in fast forward.

We will update this thread, our site, facebook, and blog, with an explanation as to the events which lead to this service level breakdown as well as a truthful, open, and honest, explanation of why this won't happen again for the duration of our existence.

Sorry again, and we are truly doing everything we can to catch up and get everything back to how it should be.

-D
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Old 11-15-2012, 04:22 PM   #36
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Glad to hear it Dean, thanks for updating the thread. The growing pains will be worth it, it looks like you have a great deal of business moving through.
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Old 11-15-2012, 07:55 PM   #37
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When is khoalty going to send the product I ordered? I have been sending several emails daily to no avail. I paid for express service but I'm getting snail mail instead. I ordered a product from Khoalty on the 9th. I also ordered a product from BAVAUTO on the same day. I received my order from BAVAUTO on the 12th and installed it on the 13th. Today is the 15th and I have not heard from Khoalty as of yet though I paid for express service. My order number is 117451.
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Old 11-15-2012, 09:41 PM   #38
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Originally Posted by Dean | KHOALTY, Inc View Post
Z4 would be quite the excursion as there's not many parts, but we are always looking to add products, considering the Z is in close relation to the 3ers, it might come sooner than later
That would be awesome. Lip/body mods would be well accepted in the e85 community.
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Old 11-15-2012, 10:14 PM   #39
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When will we see the e46 m3 race lip back in stock. Its been out for a while and I've been wanting one.

You have a date on availability?
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Old 11-16-2012, 09:42 PM   #40
the xecutionr
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I sent that email that you requested attn to you on the 9th.. still awaiting a reply. Your site has a great variety of parts that I had planned on ordering for my car in the very near future but the lack of communication or response has left kind of a sour taste in my mouth...

Sent from my EVO using Bimmer App
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