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Buyer/Seller Feedback Forum
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Old 03-06-2013, 05:25 PM   #1
combsatl
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Join Date: Jan 2013
Location: Atlanta, GA
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Khoalty Support?

So I ordered a set of tail lights from Khoalty on March 2 and haven't received a shipping notification or anything from them. I call their 'support' line and am immediately greeted by a "Thank you for calling. We're busy assisting other customers. Leave a message". I've tried like 7 times today - left a message once.

Has ANYONE had luck getting someone on the phone out there?
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Old 03-06-2013, 05:27 PM   #2
terzinator
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email em.

I did and got a reply in about 5 minutes with a tracking number.
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Old 03-06-2013, 05:28 PM   #3
combsatl
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Awesome. I'll definitely do that.

Thanks!
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Old 03-07-2013, 12:00 PM   #4
combsatl
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Two emails sent to their support and two voice messages and no response.

Really wishing I would have spent the extra $70 and bought from ECS.

Last edited by combsatl; 03-07-2013 at 12:01 PM.
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Old 03-08-2013, 02:53 AM   #5
Dean | KHOALTY, Inc
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I'm sure they shipped already, I've been a little behind on emails due to the amount of them, but hopefully I get to it tomorrow morning, if you see me on live chat drop in, or facebook wall post it. I can't get your order info from just a forum name and location, sorry!
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Old 03-08-2013, 06:01 AM   #6
combsatl
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I forgot to update this. I actually used the live chat yesterday and got Dean. He was able to provide me with tracking, no problem at all. Then, about two hours after that, I got two emails from Kevin with tracking.

I really appreciate it, guys and don't mean to seem ungrateful at all, if I did. I was just concerned because the things I ordered are the final touches to get my car drivable again after it was rear-ended and I hadn't gotten a shipping notification after the order was placed/charged - that's all. The tail lights should be here today and my car will be ready Monday - I'm very excited.

Thanks again, guys!

Last edited by combsatl; 03-08-2013 at 06:02 AM.
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