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Old 03-12-2013, 03:20 PM   #61
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well, wtf

first off, who is gonna mail their old drive anywhere?

it gets smashed with a hammer

oh, maybe i should take the time to wipe it clean to save myself a few bucks?

f them

their product failed , not mine, i'm not doing sh!t
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Old 03-12-2013, 03:29 PM   #62
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When you get the new drive, test it with same HP bios test as the one that failed DST (DriveShortTest) before. You can also check with Manufacturer tools but this normally needs AHCI turning off and recent BIOS's don't always have this option.
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Old 03-12-2013, 03:44 PM   #63
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When you get the new drive, test it with same HP bios test as the one that failed DST (DriveShortTest) before. You can also check with Manufacturer tools but this normally needs AHCI turning off and recent BIOS's don't always have this option.
if i get it, waiting to see wtf they do

if they f me i'm just gonna buy a lenovo to have on hand for final failure ,lol
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Old 03-12-2013, 03:48 PM   #64
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If you do get bored with HP, you could get your own HDD or even SSD, SSD's are much faster but price per GB is much higher (so if you hoard data, HDD still best)
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Old 03-12-2013, 03:57 PM   #65
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My lenovo (1.5 yo) is giving me issues now as well. I think its the hdd as well... it shots off while booting up or it will freeze.

Laptops are all the same. They use same **** parts. My parents hp works like a charm and is just as old.

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Old 03-12-2013, 04:04 PM   #66
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lol, ugh
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Old 03-12-2013, 04:35 PM   #67
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If you do get bored with HP, you could get your own HDD or even SSD, SSD's are much faster but price per GB is much higher (so if you hoard data, HDD still best)
If he is lucky he can have two drives
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Old 03-12-2013, 04:53 PM   #68
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If he is lucky he can have two drives
Good point, some Lappy's now have two ports for drives
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Old 03-12-2013, 05:33 PM   #69
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lol, case manager called and tried the same sh!t

i said look, you aren't listening, i'm not sending, boxing, doing anything

back up your product under warranty or don't

it's not contingent on whether i return the old drive to you

for what? so you can put it in the next pos?


so fin petty
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Old 03-15-2013, 06:33 AM   #70
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Yes, the site already has delegation and now we added deeper discount eCoupons. All eCoupons should trigger in the cart once you get there.
do any lenovos have backlit keyboard?

don't see an option in search
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Old 03-15-2013, 06:40 AM   #71
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lol, just chewed some indian guy from hp a new arse

"we are going to send you a hard drive, but we need the old one back or we will charge your credit card after 15 days"

fin laptop isn't even 6 months old

i said, i'm not paying for shat, sending my computer anywhere for service or mailing you back anything, you stand behind your product and send me a new hard drive free of charge or f you

unbelievable

is this being recorded? "yes sir"

good, play it for your manager
I made an Indian woman cry after screaming at her. Called on a Friday night and they said no information could be taken because their system was down. Same story Saturday and Sunday. Sunday night, I was SCREAMING at the woman about how they're a computer company but it takes 3 days to fix an internal computer problem. All I was calling for was to get either a shipping label or box to send my pc in for service. Told her to get a pencil and write my address on a label manually them send it to me. She started crying lol
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Old 03-15-2013, 07:01 AM   #72
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lol, case manager called and tried the same sh!t

i said look, you aren't listening, i'm not sending, boxing, doing anything

back up your product under warranty or don't

it's not contingent on whether i return the old drive to you

for what? so you can put it in the next pos?


so fin petty
OP where did you purchase your laptop? If online, then you can't expect anyone to get away with just saying "send me a new hhd because mine is malfunctioning". This would cause all kinds of fraudulent claims.
In this case I think best resolution would be for hp to provide a free shipping lebel and send it with the new part. And charge you if you fail to send the old one.

If you purchase anything through a major retailer, they ship the item for you and have it fixed or repaired..

My Lenovo that i purchased through newegg.com had the screen seperating right down the middle of the edges (literally splitting open), they took my info and had fedex come pick it up from my house. 2 weeks later I had it back fixed.

People in North America don't even realize how good we have it here when it comes to warranty and satissfaction issues. Most businesses in Europe will laugh if you ask for a refund after 7 days.

If their policy is to have the old part first, I suggest you get them to ship you a box and a label or send ups or fedex to pick it up from you.


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Old 03-15-2013, 09:30 AM   #73
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Lenovo often have a "Thinklight" It lights up the whole keyboard in dark rooms, it is not however as good as a backlit keyboard. http://en.wikipedia.org/wiki/IBM_ThinkPad_ThinkLight
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Old 03-15-2013, 03:25 PM   #74
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Lenovo often have a "Thinklight" It lights up the whole keyboard in dark rooms, it is not however as good as a backlit keyboard. http://en.wikipedia.org/wiki/IBM_ThinkPad_ThinkLight
so no lenovos have backlit?


mmmm, that's important to me, what about asus?
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Old 03-15-2013, 03:31 PM   #75
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Just some food for thought. Sometimes you have to get along to go along.

If you agree to ship it back to them after you get your new HDD, you can have a fully functional computer and be the bigger man in this situation. In my book, a $3 shipping cost or small inconvenience is not worth losing any hair over.
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here today, gone tomm

i spend it while i can, if i run out i'll swallow all my meds
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Old 03-15-2013, 03:35 PM   #76
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so no lenovos have backlit?


mmmm, that's important to me, what about asus?
a lot of asus have backlit keyboards

http://www.bestbuy.com/site/olstempl...c=abcat0500000
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Old 03-15-2013, 03:36 PM   #77
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Just some food for thought. Sometimes you have to get along to go along.

If you agree to ship it back to them after you get your new HDD, you can have a fully functional computer and be the bigger man in this situation. In my book, a $3 shipping cost or small inconvenience is not worth losing any hair over.
principal of it

i'm not sending my old hd to anyone, ever

they told me they won't send me one, i told em to pound salt

on to better laptops
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Old 03-15-2013, 03:37 PM   #78
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a lot of asus have backlit keyboards

http://www.bestbuy.com/site/olstempl...c=abcat0500000
cool , looks like it's asus over lenovo for me over a simple thing

funny how that works
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Old 03-15-2013, 03:43 PM   #79
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cool , looks like it's asus over lenovo for me over a simple thing

funny how that works
their customer support is the best ive seen by any company. youll never have a headache should you need to call them
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Old 03-15-2013, 03:54 PM   #80
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yeah, never had a problem with their mb, only mb i used for builds

learned my lesson for sure, spend at least $850 on a lap, not $550
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