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Buyer/Seller Feedback Forum
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Old 06-12-2013, 06:43 AM   #1
Focal E46
Registered User
 
Join Date: Aug 2008
Location: Norfolk, Va
Posts: 1,871
My Ride: is a DIYer
KHOALTY - HORRIBLE customer service & was sent DEFECTIVE products

I shame myself after not checking into reviews on these guys before purchasing. I figured having such an "active" role on this site, that they would not operate in this manner.

I ordered a few products, one being side markers and the other were grills. Both ended up being worse than the eBay alternatives that I had prior to these.

Within two weeks of receiving my order, and after the first rain, my lights were flooded with water. I quickly emailed them and get the response that they will contact DEPO ... I instantly knew I would never hear from them again as this is a usual "wait and see if they go away" tactic.

I also purchased hood grilles which have worse fitment than the ones I bought off eBay. If you want a better warranty and better product, unfortunately, eBay is the more dependable option.

I gave them over a month to reply and tried contacting them a few times. Frankly, I'm done trying but I leave any potential customer with these facts:

* KHOALTY will send you a defective product.

* KHOALTY will not warranty or honor the products they sell without passing the buck on to the manufacturer.

* KHOALTY will do nothing to help the customer or try to follow up with them in a timely manner as evident from other reviews I have just read.



Below are my attempts to work this issue out with them:

From: NRC < >
Date: June 4, 2013, 3:34:08 PM EDT
To: "Staff | KHOALTY.com"
Subject: Re: : New Order # 120754


Hello,

It has been over a month and I haven't heard anything back.

-Nick



On Apr 30, 2013, at 12:44 AM, "Staff | KHOALTY.com" wrote:

Hi Nick,

We have forwarded the issue with DEPO and waiting for their response for warranty.

-kevin


On 2013-04-29 04:03, NRC wrote:

Just trying again. Thanks.

-Nick



Begin forwarded message:


From: NRC < >
Date: April 24, 2013, 12:57:35 PM EDT
To: "sales@khoalty.com"
Subject: : New Order # 120754



Hello

I was wondering if there was a warranty on the side markers I recently purchased. I noticed today that they are filled with water. Photo attached



-Nick
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